Technical Support - Withair® Heating and Cooling, Air Conditioning, Heat Pump, Chiller, Industrial Process Cooling & Heating Systems, and Indoor Air Quality

You are here: Home » SERVICES AND SUPPORT » Technical Support

Get Technical Support from the Experts at Withair®

Specialized engineers perform technical support for design and installation and consulting for onsite installation.

OVERVIEW
MAIN CONTENTS
RELATED
GET A SUPPORT

Technical Support

Make Buildings Better, Building Confidence, Convenience and Excellence.

Through Analysis, Assessments, Planning, Procurements, Optimizations, Modernization

We deliver remarkable value for extraordinary results. This means being ready for you whenever, wherever and however you need us. Withair® service team is on standby with well-outfitted local and global resources. Whether you’re looking to extend the life of your equipment or to drive efficiency into every aspect of your business, our team will identify the solution to meet you where you are today and take you where you want to go tomorrow.

Make no mistake about it, your building can be your second-best employee. It’s an essential investment to grow your company for the future, so it’s critical to help it perform to your employees’ – and your customers’ – standards. When running as needed, it props people up for success. Withair® service helps you take your building and infrastructure to the next level, to create better business outcomes through quality air that makes your building – and your people – more successful. We can help you build convenience by keeping current systems up and running; build confidence by implementing upgrades to existing systems; and build excellence to make your system and facilities best-in-class.

Comprehensive training and support is performed according to local needs. Withair® provides you everything from Catalogues to Drawings. And will keep updating the latest information to serve your customers better. Withair's accountability to you, your equipment and your facility are absolute. Withair's service solutions create a total solution for all building mechanical systems. In addition to preventive maintenance and comprehensive service and repairs the team customizes service agreements for full building mechanical systems. Expertise includes controls, modifications, engineering, life cycle cost analysis, financial services and more, alongside equipment repair and replacement services.

BUILDING CONFIDENCE - Make the most of your existing systems with a responsive and reliable partner.

BUILDING CONVENIENCE - Improve your facility’s functionality with the latest advancements to your existing systems.

BUILDING EXCELLENCE - Capitalize on the latest technology and engineering to yield best-in-class results for your facility.

Engineering Support

The world is our building. Let’s engineer it together. Withair® support engineers who are designing the future. Pre-engineered for efficient and cost-effective electrified solutions. you know your project goals. We’ve got the equipment, jobsite expertise and full-on commitment to help you make them a reality.

Before progress happens in the world, it happens in the minds of engineers. Inspire your minds and follow along with the latest industry updates, innovative product solutions, educational opportunities for your unique development needs.

Consuming and sharing relevant and timely industry updates is pivotal to your success meeting customer goals and staying aprised of technology and trends in buildings today. And it's key to our success as a partner in your work.
Contractor Support

In this business, great equipment is only a good start. You need partners you can count on—and real pros who know their stuff.

With rich experience, Withair® is your trusted HVAC partner. Whatever your project, we go the extra mile to help you deliver a seamless start-up.

Contractor Insights, Education & Support. Customer goals evolve. Technologies change. In our world, there’s always something new. Use these resources to stay in the know and on top of your game.
Maintenance Support

For those who have in-house maintenance capabilities, Withair® service can guide you accordingly and be on standby for more complex technical needs with predictive maintenance. Predictive maintenance services anticipate failures before they happen to mitigate the risk of catastrophic failure. The following predictive tests can save you from a full replacement or a very costly repair:
* Eddy Current Testing evaluates the structural integrity of the copper tubes inside of your chiller to determine if there’s risk of rupture that would flood the refrigerant system with water.
* Vibration Analysis determines the bearing integrity on all spinning components inside any piece of equipment, including pumps, fans and chillers, to prevent bearing failure that results in additional component damage.
* Infrared Analysis captures a heat trace map of temperatures. This includes power connections that identify loose wiring, heat transfer problems, water leaks, and temperature stratification. This testing prevents fires and water damage while allowing diagnostic transparency. A picture’s worth a thousand words.
Remote Inspection / Monitoring

Visibility into your equipment data is the path to freedom and control. Withair® service can connect your chillers and air handlers to the cloud, providing you with remote monitoring capabilities from any connected device. This makes it easy to keep occupants comfortable from any place, any time. It can also allow your Withair® Technician access to conduct remote inspections and assessments, minimizing the cost or time of a truck roll.

Due to their cost and complexity, traditional building automation systems used to be reserved for the biggest buildings. But that time has ended. The Internet of Things has opened up building automation to virtually any sized business, enabling remote monitoring, system diagnostics and preventative maintenance at the touch of a finger. Withair® is a advocates in differentiated cloud-based HVAC technology that delivers unmatched customer value across the lifecycle. Our scalable cloud-based solutions will fit your needs, providing the intelligence and confidence you need to ensure optimal performance over the life of your HVAC system.
Technical Response

Withair’s Technical Response Center provides answers to operational and technical questions, and can troubleshoot any Withair equipment. Create comfortable and safe environments so people in the building can be productive and highly satisfied.
Help make their building asset best in class; Help make their facilities best in class so they can make the world better, healthier, greener, etc; Help customers identify potential risks, assist in plans to address risks, provide data to track variables that proactively warn that risk is increasing.

Provide services to help customers with limited people resources be more productive. Be there in an emergency response situation; Provide proven people, offerings, and processes to customers who need help from someone they can trust. Be there when a customer reaches out; Provide facility data so customers know where they are, where they should be, and where they could go; Provide innovative products and services that help the customer solve problems and meet objectives more effectively, more efficiently or less expensively.